Frequently Asked Questions

Please note that the following information is provided strictly without waiver of privilege by YAG. It is intended for potential claimants in the group claim only and YAG reserves all its rights in relation to the content

What is a group action claim?

A group claim is a collective action taken by a group of individuals who wish to take action against the same party and their claims have or are likely to have common issues.

What type of claims are you investigating or do you intend to bring against Yell?

Yell have been notified that the group intends to bring claims for high-pressure sales techniques, false claims regarding their products and services, issues with Yell’s contracts and personal data breaches.

How much will it cost me to join YAG?

A small subscription fee is required to register your claim. This fee may be waived for those experiencing financial hardship. It is intended that the cost of taking the case to court will be covered by third party funders and/or insurers on a no-win, no-fee basis.

How do I know if I am eligible to join YAG?

You may be eligible to join YAG if you are a current or former customer of Yell and believe that you may have a claim against them relating to high-pressure sales techniques, false claims regarding their products and services, issues with Yell’s contracts and personal data breaches. If so, you can register as a claimant member of YAG and your case will be reviewed by the legal team at the appropriate time.

How much time will be required to join YAG?

You will initially be required to complete an online registration process with the details of your claim. Further information and documents will then be requested from you as the claim progresses. Please do not worry if you have already deleted, lost or destroyed any documents. However, you should now preserve copies of all documents related to your claim against Yell.

The Yell Action Group Association Committee will act as your representative and provide instructions to the legal team on your behalf. You will be fully informed of the case progress throughout.

Is it likely that the group action will be successful?

We are confident of our position, as is our legal team. However, there are always risks with litigation and therefore success cannot be guaranteed.

How much could I win if the claim is successful?

If the claim is successful and recoveries are made from Yell, all claimant members of YAG who have a verified claim against Yell will receive a percentage share of any net recoveries.